CRM+CX Consulting Services.

CRM & CX Consulting Services for Business Transformation

Welcome to our CRM consulting services page, where we offer tailored solutions to transform your business through effective customer relationship management (CRM). Our team of experienced consultants are here to guide you through every step of the process, providing expert advice and strategic planning to enhance your customer interactions, streamline operations, and drive growth.

At Sabet Consulting, we understand the importance of a robust CRM strategy tailored to your unique business needs. Our consultants will work closely with you to assess your current CRM landscape, identify areas for improvement, and develop a comprehensive plan to maximize the value of your CRM investment.

Our CRM consulting services encompass a wide range of areas, including:

Customer Persona Development


Unleash customer-centric success with our Customer Persona Development service. We create detailed personas that capture your target audience's unique characteristics, preferences, and pain points, empowering you to:

  • Tailor marketing and sales strategies for personalized experiences

  • Boost engagement, drive conversions, and foster lasting relationships

  • Stand out in the competitive market with a customer-centric approach

Transform the way you connect with your audience and unlock unprecedented growth. Contact us today to elevate your customer interactions and achieve remarkable results.

Customer Journey Mapping


Elevate your customer experience with our Customer Journey Mapping service. We meticulously analyze and visualize each touchpoint in your customers' journey, enabling you to:

  • Understand your customers' interactions and emotions at every stage

  • Identify pain points and opportunities for improvement

  • Optimize your processes, communication, and overall customer experience

By mapping out the customer journey, you can create seamless experiences, build stronger connections, and drive loyalty. Transform your business and exceed customer expectations. Contact us now to embark on a journey of customer-centric success.

CRM Implementation Management

Elevate your business operations with our comprehensive CRM Implementation Management service. Utilizing Microsoft's proven implementation methodologies such as Success by Design, Sure Step, Fast Track, and Microsoft Adoption Frameworks, we ensure a seamless and efficient CRM deployment from start to finish. Here’s how we can empower your organization:

- Strategize and Plan: We collaborate with your team to define clear goals and establish a strategic roadmap based on your unique business needs, ensuring alignment with organizational objectives.

- Customize and Integrate: Leveraging deep technical expertise, we tailor the CRM system to fit your specific requirements, integrating seamlessly with existing workflows and systems.

- Manage and Execute: Through meticulous project management, we oversee every aspect of the implementation process, maintaining rigorous quality control and adherence to best practices.

- Train and Support: Post-implementation, we provide comprehensive training and ongoing support to ensure your team is well-equipped to maximize the benefits of the new CRM system.

By managing your CRM implementation end-to-end with a focus on Microsoft’s structured methodologies, we help you streamline your operations, enhance customer relationships, and achieve sustained business growth. Contact us today to transform your CRM strategy into actionable results.

Lifecycle Marketing


Life Cycle Marketing Design is a results-driven consulting service that empowers businesses to optimize their customer journeys throughout the entire life cycle. Our expert consultants collaborate with clients to design tailored marketing strategies that attract, engage, and retain customers effectively. By leveraging customer data, automation, and personalized content, businesses can increase customer engagement, improve conversions, and enhance customer loyalty, ultimately driving sustainable growth and profitability.

  • Personalized Marketing: Tailor marketing messages based on customer personas, preferences, and behaviors, resulting in more impactful and relevant interactions.

  • Efficient Sales Funnel: Implement effective lead nurturing techniques to guide prospects through the sales funnel, optimizing conversion rates.

  • Enhanced Customer Retention: Develop retention-focused initiatives and loyalty programs to foster lasting customer relationships and reduce churn rates.

The Life Cycle Marketing Design service empowers businesses to create exceptional customer experiences, maximize marketing effectiveness, and achieve long-term success in today's competitive landscape.

Customer Experience Design


At Sabet Consulting, our Customer Experience (CX) Design Transformation service is your gateway to unlocking exceptional customer journeys that drive loyalty and growth.

Our expert consultants will guide your business through a holistic CX strategy development, ensuring seamless omni-channel integration and personalized interactions. With a strong focus on employee engagement and training, we cultivate a customer-centric culture within your organization. Continuous improvement and innovation are at the core of our approach, as we leverage customer feedback and data-driven insights to fine-tune your CX strategies. Elevate your customer experience and position your business as a leader in the market. Connect with us today and embark on a transformative journey to build a customer-centric organization.

  • CX Strategy Development: Create a comprehensive CX strategy aligned with your company's vision and goals.

  • Customer Journey Mapping: Identify touchpoints, pain points, and opportunities for enhanced experiences.

  • Omni-channel Integration: Seamlessly integrate customer experiences across multiple channels.

  • Employee Engagement and Training: Empower your teams to deliver exceptional customer experiences.

  • Customer Feedback and Measurement: Implement metrics and KPIs to measure CX success.

  • Continuous Improvement and Innovation: Regularly assess and fine-tune CX strategies to stay ahead.

Unlock exceptional customer experiences with our CX Design Transformation service. Connect with us now to elevate your customer journey and drive long-term business success.

CRM Capability Assessment

CRM PowerCheck

Using our unique three Dimensional Assessment methodology, we assess your current capabilities and applications or technologies.

This assessment is completed from three perspectives:

  1. Capabilities usage and Utilisation

  2. Capabilities Priority from Business and Customer perspectives

  3. Technology Implementation and Application Portfolio

For more information regarding our CRM model and methodology, see CRM Capability Map

CRM Capability Map by Sabet Consulting
CRM Capability Map by Sabet Consulting

CRM Capability Heat Maps

We use our in-house market-leading capability heatmap tool to enable senior management and IT departments to visualise the current situation of CRM capabilities in a compelling and engaging format.

CRM Capability & Technology Gap Analysis

We analyse the gap between the high-priority capabilities and CRM technologies, which have proven to increase customer satisfaction and business profitability.

We enable organisations to strategically and systematica lly determine the most effective CRM capabilities and technologies to invest in.

CRM Capability & Technology Gap Analysis by Sabet Consulting
CRM Capability & Technology Gap Analysis by Sabet Consulting

CRM Strategy Development

We collaborate with you to define your CRM objectives, align them with your business goals, and create a roadmap for success. Our expertise in Microsoft Dynamics 365 and other leading CRM platforms ensures that your strategy is aligned with best practices and industry standards.

CRM Coaching and Training

Our consultants provide coaching and training sessions to empower your team with the knowledge and skills needed to leverage CRM tools effectively. We focus on user adoption, data management, reporting, and automation to maximize productivity and drive results.

Software and Vendor Selection

We assist organizations in selecting the right CRM solution and vendor based on their unique needs and requirements, leveraging our knowledge of Microsoft Dynamics 365 and other leading CRM platforms.

By partnering with Sabet Consulting, you gain access to a team of CRM experts with a deep understanding of industry-leading methodologies, Microsoft Dynamics 365, and the latest trends in customer relationship management.

We are committed to helping you unlock the full potential of your CRM investment, driving sustainable growth and customer satisfaction.

Contact us today to discuss your CRM consulting needs and embark on a transformative journey towards optimized customer relationships and business success.